Assessments for Customer Service Representative

Customer Service Representative

Responding to telephone inquiries and requests for information from customers regarding complaints, problems, and concerns (e.g., shipping, credit, billing, payments, returns).

Recommended Online Tests

Test

Type

Time

Cost

Proofing Information

Skill and Ability Test

3 min.

$2.00

Reading Passages

Skill and Ability Test

10 min.

$2.00

Making Calculations

Skill and Ability Test

5 min.

$2.00

Solving Problems

Skill and Ability Test

10 min.

$2.00

Entering Numeric Data

Skill and Ability Test

3 min.

$2.00

Customer Service Jobs WPQ - Full Version

Personality Test

25 min.

$20.00

Each employment test above can be administered through WebAssess®, our online testing system. Our FREE registration gives you access to all of our web testing.

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Recommended Paper-Based Tests

How our paper-based employment tests are packaged for this job:

  • Recommended skills test battery
  • Recommended Work Preferences Questionnaire™ (WPQ)
  • Skills test battery bundled with Full-Version WPQ – Red Star Save 10%
  • Skills test battery bundled with Short-Version WPQ – Red Star Save 10%

Product Sample Check out our product samples, which are generic and may not apply specifically to a given product.

Paper-Based Skills Test Battery

Item

Price

Quantity

Skills Test Battery Booklet Product Sample

Reusable booklet contains the following employment tests:

All employment tests may be purchased separately.

$18.00

Answer Sheets Product Sample

Test batteries require answer sheets.

Pad of 25 answer sheets ($9.00 per battery)

$225.00

Scoring Template Set Product Sample

Set contains reusable scoring templates for all tests in battery.

$15.00

Red Star Find out how you can save money on our products
  • Orders exceeding $10,000 and $25,000 will receive a 10% and 20% discount, respectively. Quantity discounts are displayed in the shopping cart.
  • "Preferred" customers receive an additional 20% discount on our products.

Paper-Based Work Preferences Questionnaire (WPQ)

Item

Version

Price

Quantity

WPQ Booklet Product Sample

WPQ booklets are reusable.

Full

$12.00

Short

$12.00

Answer Sheets Product Sample

WPQs require answer sheets.

  • Pad of 25 answer sheets ($20.00 per Full-Version WPQ)
  • Pad of 25 answer sheets ($15.00 per Short-Version WPQ)

Full

$500.00

Short

$375.00

Scoring Template Set Product Sample

Set contains reusable scoring templates for all WPQ scales.

Full

$25.00

Short

$15.00

 

Red Star  Buy Bundled Packages and Save 10%

Bundled Paper-Based Skills Test Battery and Full-Version WPQ

Item

Price

Quantity

Test Booklets Product Sample

Set contains the following reusable booklets:

$30.00

$27.00

Red Star Save 10%

Answer Sheets Product Sample

Set contains all answer sheets, which are required for:

  • Skills Test Battery (1 pack of 25 answer sheets)
  • Full-Version WPQ (1 pad of 25 answer sheets)

Set of answer sheets for testing 25 individuals ($26.10 per battery & full-version WPQ)

$725.00

$652.50

Red Star Save 10%

Scoring Templates Product Sample

Set contains the following reusable scoring templates for:

  • Skills Test Battery
  • Full-Version WPQ

$40.00

$36.00

Red Star Save 10%

 

Red Star  Buy Bundled Packages and Save 10%

Bundled Paper-Based Skills Test Battery and Short-Version WPQ

Item

Price

Quantity

Test Booklets Product Sample

Set contains the following reusable booklets:

$30.00

$27.00

Red Star Save 10%

Answer Sheets Product Sample

Set contains all answer sheets, which are required for:

  • Skills Test Battery (1 pack of 25 answer sheets)
  • Short-Version WPQ (1 pad of 25 answer sheets)

Set of answer sheets for testing 25 individuals ($21.60 per battery & short-version WPQ)

$600.00

$540.00

Red Star Save 10%

Scoring Templates Product Sample

Set contains the following reusable scoring templates for:

  • Skills Test Battery
  • Short-Version WPQ

$30.00

$27.00

Red Star Save 10%

 

Related Test Tools

Item

Price

Quantity

Administration & Scoring Guide for COMPASS Assessments Product Sample

If not previously purchased, we highly recommend buying this guide, which can be used for all of our skill and ability tests and WPQs.

$25.00

Assessment Results Profile Product Sample

This form (50 forms per pad) can be used to document scores for all recommended employment tests for this job.

$15.00