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You may find answers to your questions in the areas indicated below. If our FAQs do not provide the information you need, please complete our Q&A Form and we will respond to you as quickly as possible.
Using Our Website
General Information
Business hours, national and religious holidays, access problems
Website Privacy and Security
Personal information, data privacy, security measures
Website Access
Registering, access to accounts
Managing Your Account
Company Accounts
Types of accounts, account information, transferring and closing accounts, customer status groups
Administrator Accounts
Creating accounts, account information, changing information, adding and removing administrators
Account Privileges
Definition of privileges, assignment of privileges, privilege profiles
Ordering and Returning Products
Orders and Payments
Online and paper-based products, shipping, changing and canceling orders, payment methods
Returns and Refunds
Refund policy, refund procedures, requesting RMAs
Using Our Assessments
Assessments
Recommended assessments, customized assessment batteries, assessment standards, legal issues
Administration and Scoring of Assessments
Session IDs, administration procedures, retesting, assessment results, disclosing scores
WebAssess Database Management
Maintaining databases, downloading databases
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