You may find answers to your questions in the areas indicated below. If our FAQs do not provide the information you need, please complete our Q&A Form and we will respond to you as quickly as possible.

General Information

Business hours, national and religious holidays, access problems

Website Privacy and Security

Personal information, data privacy, security measures

Website Access

Registering, access to accounts

Company Accounts

Types of accounts, account information, transferring and closing accounts, customer status groups

Administrator Accounts

Creating accounts, account information, changing information, adding and removing administrators

Account Privileges

Definition of privileges, assignment of privileges, privilege profiles

Orders and Payments

Online and paper-based products, shipping, changing and canceling orders, payment methods

Returns and Refunds

Refund policy, refund procedures, requesting RMAs

Assessments

Recommended assessments, customized assessment batteries, assessment standards, legal issues

Administration and Scoring of Assessments

Session IDs, administration procedures, retesting, assessment results, disclosing scores

WebAssess Database Management

Maintaining databases, downloading databases

• Our FAQs should answer most questions about our website, products, and services.
• If you cannot find an answer, however, please complete our Customer Support Form.
• We will get back to you by email as soon as possible.
• Our GBT Privacy Policy safeguards personal information that you share with us.