Find answers to commonly asked questions in the following areas:

• Using our website
• Managing your account
• Ordering and returning our products
• Using our assessments

Read our test guidelines to learn how to:

• Administer and score tests fairly and consistently in your organization
• Make the best use of your time administering and scoring tests
• Minimize the risk of litigation due to unfair selection practices
• Establish credibility and trust among applicants and employees
• Safeguard the security of test materials
• Ensure the confidentiality of test results

Use our dictionary if you don't understand what we mean by a word or phase pertaining to:

• Technical concepts and procedures (e.g., accelerated learning, percentile)
• Specialized functions on our website (e.g., build assessment battery, purchase BizBucks™)
• Proprietary tools we use (e.g., BizTips™, BizTools™)
• Special products we offer (e.g., Assessment Results Profile, Work Preferences Questionnaire™)

Read our legal section for information pertaining to:

• Terms and conditions that govern the use of our website, products and services
• Policies and procedures
• Privacy policy

Use our site map to find a complete list of all pages on our website.

• Our FAQs should answer most questions about our website, products, and services.
• If you cannot find an answer, have a problem, or want to make a request, please complete our Customer Support Form.
• We will get back to you by email as soon as possible.
• Our GBT Privacy Policy safeguards personal information that you share with us.

If you need additional information or have problems regarding orders, refunds, or anything else, please contact us in any of the following ways: