FAQs - Website Access

Questions

Answers

If I register with you, am I obligated to buy your products or services?

No. You are never obligated to buy anything from us.

Why do I have to register to be given access to the secured areas of your website?

The secured areas of our website were designed for business people who want to improve employment, promotion, and employee certification practices in their organization. Since this sophisticated website took us over three years to develop, we want to know who our users are. We also want to make sure that people are using our website legitimately according to its intended purposes.

Am I able to access my account at any time, day or night?

Yes, except for weekly maintenance periods (every Sunday between 12:00 AM and 3:00 AM, Pacific Time) and downtimes caused by unforeseen circumstances beyond our control (e.g., Internet and server problems).

Why do you "lock out" people who are unable to login successfully to their account after a few attempts?

If you make several unsuccessful attempts to login to your account, we are assuming that an unauthorized individual is trying to access your account. We designed our "lock out" function as a security feature to protect our customers' accounts against unauthorized access and theft.

What should I do if I am "locked out" of my account?

You must follow our procedure for retrieving both your user name and password. See the answer to the question, "What should I do if I forget my user name or password?", in the FAQs for Website Privacy and Security. If you do not provide correct security information in this process, you will not be able to unlock your account. If this happens, request assistance from your Company Administrator to regain access to your account.

If I am a Company Administrator and get "locked out" of my account because I made several unsuccessful attempts to login, what should I do to unlock my account?

You will need to call your GBT Account Manager and provide the correct security information to regain access to your account.

I know that I am using the correct user name and password and I'm still not able to login to my account. How do I correct this problem?

First, follow our procedure for retrieving both your user name and password. See the answer to the question, "What should I do if I forget my user name or password?", in the FAQs for Website Privacy and Security. If that doesn't work, then contact your Company Administrator and request assistance. It is possible that the Company Account was closed or suspended.