You can select questions from Interview Questions Worksheets in the following 14 competency areas to develop structured interviews that meet the unique needs of your organization when hiring non-exempt employees:

Oral Communication / Listening

• Expressing thoughts, ideas, and opinions clearly, fluently, and concisely
• Listening attentively to others and responding appropriately to their questions and comments
• Asking appropriate questions in order to obtain information and to determine the needs of others
• Comprehending and following oral instructions

Written Communication / Documentation

• Preparing and maintaining timely, accurate, and complete records
• Securing, consolidating, and recording information on applicable forms, logs, and computer screens

Co-Worker Relations / Teamwork

• Working effectively and cooperatively with co-workers (e.g., peers, management)
• Showing appreciation and respect for co-workers' values, ideas, and perspectives
• Demonstrating a willingness to participate as a "team" member to improve the overall effectiveness of one's work group and to achieve group goals

Customer Relations

• Establishing and maintaining harmonious relations with internal and external customers by being courteous and helpful
• Showing appreciation and respect for customers' needs, expectations and perspectives
• Representing one's organization by demonstrating behaviors that reflect an attitude of customer service, responsiveness, and concern

Problem Solving

• Using good judgment and discretion with minimal guidance or supervision
• Applying a systematic process for understanding and defining problems encountered on one's job
• Developing alternative solutions and using resources creatively in addressing existing or anticipated work problems

Work Organization/Time Management

• Organizing one's own work activities and using time management techniques to meet deadlines
• Achieving work objectives in a systematic, efficient, and timely manner
• Keeping one's work area orderly and organized
• Selecting and organizing the appropriate resources needed to achieve work objectives

Quality Orientation

• Producing work outcomes that are accurate, complete, and compatible with quality standards
• Handling work requiring attention to detail and thoroughness
• Achieving results that reflect an appreciation for quality and high personal standards of performance

Initiative and Perseverance

• Initiating job activities without prompting from others
• Influencing situations in order to achieve work objectives
• Remaining committed to job activities and completing them even when obstacles and delays impede progress

Personal Integrity

• Accomplishing work objectives in a conscientious and reliable manner
• Assuming full responsibility for one's own actions and decisions (e.g., following through on promises, maintaining confidentiality, being honest)

Adaptability

• Adapting to changes in job demands, work priorities, and organizational structure without adverse effects on one's job performance
• "Switching gears" quickly in response to changes at work

Stress Tolerance

• Achieving work objectives under frequent pressures, deadlines, and productivity demands
• Responding constructively to difficult situations on one's job

Self-Development

• Taking the initiative in identifying one's own strengths and development needs
• Demonstrating a willingness and ability to stay abreast of changes in one's job
• Using the appropriate resources for learning new work procedures, practices, and techniques

Organizational Commitment

• Being motivated to meet or exceed productivity and quality standards on one's job
• Demonstrating commitment to organizational values, goals, and policies
• Using work time conscientiously and maintaining an acceptable attendance record

Safety Awareness

• Understanding the importance of using safety equipment and following safety procedures to protect oneself, customers, and the public
• Demonstrating a willingness to take the necessary precautions to decrease the chance of accidents
• Paying constant attention to safety considerations and the prevention of accidents on the job