Solving Problems

"Solving Problems" is an employment test that measures the ability to solve work problems by applying established procedures and using logic (problem solving test). This skills test assesses logical and analytical skills required for solving routine problems. It predicts effectiveness in the areas of General Learning Ability, Problem Solving, Productivity / Efficiency, and Overall Effectiveness.



Solving Problems


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About This Assessment

Type of Assessment

Competency Dimension

Skill and Ability Test


Time Limit

Number of Items

10 min.

24 items

Predicts Effectiveness in These Areas

Examples of Using Skills & Abilities on the Job

  • General Learning Ability
  • Problem Solving
  • Productivity / Efficiency
  • Overall Efffectiveness
  • Organizing and prioritizing work tasks
  • Researching and analyzing problems
  • Applying troubleshooting techniques
  • Solving routine work problems
  • Resolving customer complaints

Recommended for These Jobs

  • Appliance / Equipment Repair Technician
  • Collection Representative
  • Communications System Installer
  • Compensation and Benefits Specialist
  • Computer Operator
  • Computer Support Specialist
  • Construction and Maintenance Dispatcher
  • Credit Specialist
  • Customer Correspondence Specialist
  • Customer Order Specialist
  • Customer Relations Specialist
  • Customer Service Representative
  • Damage Prevention Inspector
  • Damage Prevention Specialist
  • Damage Prevention Trainer
  • EEO/AA Specialist
  • Employee Safety Specialist
  • Equipment Repair Dispatcher
  • Executive Secretary / Administrative Assistant
  • Human Resources Generalist
  • Internet Specialist
  • Legal Assistant
  • Legal Secretary
  • Librarian
  • Secretary
  • Special Events / Meeting Administrator
  • Staffing Specialist
  • Training and Development Specialist
  • Underground Locating Dispatcher
  • Utilities Installer

Assessment Procedure

This assessment includes different procedures. Each procedure is followed by several problems. For each problem, individuals are provided information regarding a particular situation. Some of the information given for a situation may not be necessary for solving the problem. Individuals are asked to determine the best course of action to take, based on the established procedure and the specific situation.

Sample Problem(s)

Sample Problem for Solving Problems